Marathon TS is looking for a Program Analyst with a focus in Process Improvement to support our DISA efforts.

Process Analysis:

• Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization.
• Engage with stakeholders to gather insights and feedback on existing processes.

Data Collection:

• Collect quantitative and qualitative data from various sources to understand process performance.
• Use statistical tools and software to analyze data, identify trends, and measure process effectiveness.
• Maintain accurate and up-to-date records of data collected for ongoing analysis.

Solution Development:

• Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma.
• Create detailed action plans and timelines for implementing process improvements.
• Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals.

Implementation:

• Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation.
• Monitor progress and address any issues that arise during the implementation phase.
• Ensure that changes are integrated seamlessly into existing workflows with minimal disruption.

Monitoring and Evaluation:

• Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes.
• Use key performance indicators (KPIs) to measure the success of process improvements.
• Conduct regular evaluations and make necessary adjustments to optimize processes further.

Documentation:

• Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs).
• Maintain an organized repository of all process documentation for easy access and reference.
• Ensure that documentation is updated regularly to reflect any changes or improvements.

Collaboration:

• Work closely with various departments, including operations, finance, and IT, to understand their specific needs and challenges.
• Facilitate workshops and meetings to gather input and foster a collaborative approach to process improvement.
• Act as a liaison between different teams to ensure alignment and effective communication.

Training:

• Develop and deliver training programs to educate staff on new processes and improvements.
• Provide ongoing support and guidance to employees to ensure they understand and adhere to updated processes.
• Create training materials, such as manuals and guides, to assist with the onboarding of new processes.

Minimum Requirements:

• Candidates must have an active TS/SCI Security Clearance.
• Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field.
• ITIL (Information Technology Infrastructure Library) Certification.
• 7 years of proven experience in process engineering and improvement, ideally within DoD.
• 5+ years in performing process and requirements analysis.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.).
• Proficiency in process mapping and analysis tools/software.
• Familiarity with industry-specific frameworks (ITIL, COBIT 2019, TOGAF, PMBOK etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Desired Skills & Qualifications:

• Certified Business Process Professional (CBPP).
• Certification in Six Sigma, Lean, or other process improvement methodologies.
• Project Management Certification (i.e., CAPM, PMP, CSPM).
• Experience with project management software (e.g., MS Project, Jira).