Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: Desktop Technician 2

Location: Onsite, El Dorado Hills CA

Duration: 3+ Months (Possibility of an extension & Potential to Convert to Permanent/FTE)

Job id: 24-01927

Rate $20- $26/hour. (DOE)

Job Description:

• What key words or phrases would you like to see that stand out on a resume?
• Service Marketplace experience
• Ticketing system experience
• Active directory experience
• Help Desk experience
• Computer and equipment configuration
• Organizational/ Leadership experience

• Can you tell us any specific program or platforms the candidates need to have experience or knowledge in?
• SMP
• Active Directory

Day to Day Responsibilities of this Position and Description of Project:

• Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need)
• Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities.
• Perform software installation and troubleshooting.
• Communicate and resolve issues in a professional and timely manner.
• Adhere to established SLAs for calls and tickets
• Assist users remotely using BeyondTrust application
• Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications
• Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc
• Documenting processes and maintaining knowledge base articles
• Use of knowledge base to identify solutions to user issues
• Collaborating with internal departments to ensure that IT needs are met
• Escalate, if required, unresolved problems to a higher level of support
• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
• Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment
• Troubleshoot issues related to hardware, network connectivity, printers, and software applications
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions
• Engage service providers to solve other IT infrastructure issues
• Ensure compliance with all BSC policies & procedures in all related areas
• Troubleshooting for known errors and workarounds
• Self-motivated to find solutions to customer issues under guidance from senior members of the team
• Provide support from within the office (this is not a remote position)
• Assist with various projects as needed
• Ability to participate in on-call weekend rotation support
• Ability to lift 40 pounds
• Other duties as assigned

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