Job Description

IT Product Manager – Corporate Technology (ServiceNow)

Who You Are:

• Experienced in product management within complex retail environments
• Strong understanding of Corporate Technologies processes, and systems (ServiceNow, SharePoint, etc.)
• Skilled at leading, driving, managing stakeholder expectations, planning and estimating the level of effort required to deliver product initiatives from concept to launch
• Adept at collaborating with engineering, platform teams, and stakeholders.
• Effective at prioritizing budgets and resources
• Demonstrated ability to own projects, think big and influence across all levels of an organization

Role Overview:

• Establish and execute the strategy for Corporate Technology Products such as ServiceNow, SharePoint Intranet, etc.
• Align products with Technology, Human Resources, Shared Services, Supply Chain, Merchandising, Procurement, Legal and Finance strategies using data-driven decisions.
• Focus on optimizing Corporate Technologies contributions to increase process performance across Enterprise.
• Foster relationships across the company to enhance Corporate Technologies capabilities

Key Responsibilities:

• Partner with key stakeholders to align technology with strategic goals.
• Use data insights to identify opportunities and support decisions.
• Analyze current processes and technology to find improvement areas.
• Create a strategic roadmap and manage product backlogs.
• Lead team in alignment to business strategy, roadmap, and platform governance.
• Lead development, deployment, and optimization of Corporate Technology products.
• Partnering with service providers, providing feedback and leading service provider development and support teams.
• Define and measure KPIs for product adoption and performance.
• Promote cross-departmental collaboration.

Requirements:

• Proven product management experience in retail.
• BA/BS in Engineering, Business, Marketing, or related field.
• 5+ years in technology product management for Corporate system technologies or related fields.
• Should have a broad understanding of ServiceNow modules or capabilities to support overall tech strategy
• Previous experience with SharePoint implementations or conversions/transformations
• Experience maintaining and contributing to a backlog of product features
• Agile methodology experience is preferred
• Jira, Kanban and Confluence experience is a plus
• Strong data analysis and decision-making skills.
• Excellent communication and collaboration abilities.
• Effective time management, prioritization, and organizational skills.
• Ability to manage ambiguity and drive organizational change.

Leadership Competencies:

• Strategic thinker with an enterprise mindset, bringing value to all of BJs.
• Influential leader, sometimes without direct authority.
• Clear communicator and proactive problem solver.
• Balances strategic vision with operational excellence.
• Create, lead, manage and develop a high performing team.