Our client is seeking a Operations & Systems Engineer for a long-term (years) contract in Quincy, MA (hybrid).

If you are passionate about ensuring the quality of vital healthcare systems and thrive in a dynamic environment, we encourage you to apply!

JOB REQUIREMENTS: EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Information Systems, Computer Science, or a closely related field
• Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.
• Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.
• Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus
• Deep knowledge and hands-on experience with Dynatrace.

QUALIFICATIONS:

• Demonstrated ability to solve complex IT problems, monitoring servers and report generation.
• Ability to resolve problems as they arise and handle situations expeditiously.
• Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
• Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.
• Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.
• Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.
• Familiarity with synthetic monitoring, log analytics , and APM (Application Performance Monitoring) best practices.
• Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
• Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
• Demonstrated experience with ticketing system preferably service now.
• Working knowledge of JIRA & SharePoint.