Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Droisys is seeking Sterling OMS Support Analyst job offering Remote or Hybrid Work for a long-term job opportunity in the USA.

Here are the job details

Job Title Sterling OMS Support Analyst

Job Location Boston, MA (Remote Or Hybrid)

Duration 12 Months (Potential Extensions)

Job Description

Must have IBM Sterling OMS hands on support experience in production support environment

OMS experience is required in Sterling OMS and Microservices experience is necessary.

Knowledge with XML, Java, JSON, Jenkins

In depth Functional Industry Knowledge is required OMS Retail

Expert Extensive Knowledge of SQL is required to assist own teams during debugging

Knowledge with RDBMS databases like Oracle, MS SQL, Sybase.

Good to have scripting and automation knowledge with Python/Perl/PowerShell

Java experience is required but good to have The ability to read and understand code monitoring tools JIRA Service Now

Responsibilities

OMS experience is required in Sterling OMS and Microservices experience is necessary

FIX Messaging Format experience

6 years of experience in a technical business facing face to face role with a Retailer or similar preferred

Excellent oral and written communication skills are required Ability to speak to stakeholders confidently

In depth Functional Industry Knowledge is required OMS Retail

Highly flexible and adaptable to change

Strong communication and interpersonal skills along with a solid technical background are essential as is the ability to multitask in a fast paced environment

Good understanding of software development lifecycle

Ability to manage multiple issues in parallel and adapt to changing priorities

Experience working in Onsite Offshore models in particular supporting US business lines

Experience in incident management understanding of ticket workflows and use of escalation

Experience with ServiceNow ITIL Methodologies is mandatory

Problem resolution in an analytical and logical manner to troubleshoot root causes and resolve production incidents

Works closely with other technology teams such as Development Vendors Infrastructure and other software support teams

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.