About Us:

We are a dynamic architecture and design firm focused on creating transformative spaces. We are looking for a proactive Help Desk Analyst to provide essential IT support, ensuring our team’s technology runs smoothly across multiple offices.

Key Responsibilities:

• Act as the primary contact for hardware, software, and network troubleshooting, providing prompt support to end users.
• Troubleshoot industry-specific software like Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
• Manage user accounts, hardware setups, and software installations, ensuring secure configurations.
• Utilize Kaseya Datto for help desk ticketing, tracking, and resolving support requests.
• Assist in maintaining and troubleshooting printers, large-format plotters, and office equipment.
• Provide remote support via Datto RMM/Splashtop RDP and TeamViewer for employees across multiple locations.
• Collaborate with the IT team on cybersecurity best practices, including monitoring for potential threats and implementing security updates.

Preferred Qualifications:

• 2+ years of IT support experience, ideally within an architecture or design firm.
• Proficiency with Windows and macOS operating systems.
• Experience with Kaseya Datto or similar help desk ticketing systems.
• Familiarity with Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
• Basic networking skills, including VPN setup and Wi-Fi troubleshooting.
• Exposure to cybersecurity concepts and experience implementing security measures.
• Strong communication, problem-solving, and multitasking abilities.

Why You’ll Love Working Here:

• Join a creative, collaborative team working on exciting design projects.
• Exposure to innovative technology solutions and cybersecurity practices.
• Competitive salary, benefits package, and opportunities for career development.