Sr System Admin | Leading Asset Management Firm | Boston, MA (Hybrid)

Client Overview:

This client is a leading financial services firm located in the hear of Boston. This firm prides itself on a very systematic approach to the business, where they have seen the impact technology can provide and always look to maintain the cutting edge.

Position Overview :

This role will be focused on the firm’s infrastructure systems which are primarily VMware focused (ESX, VRA, or VDI). Alongside VMware administration, this role also has a secondary focus on Dell/EMC systems and Windows and Active Directory. Alongside system administration, this position will have a focus on Rubrik for Disaster Recovery. You will be closely working with the Desktop team, and core Infra team.

Responsibilities :

• The team manages various aspects of the environment, requiring daily use of technical skills in patching, backups, monitoring, and auditing systems.
• Responsible for all datacenter hardware and handling vendor support tickets.
• Handle team projects and user requests using Jira and Jira Service Desk for incident and service desk support.
• Develop and enforce IT standards, procedures, policies, and best practices.
• Focus on security to ensure best practices are followed and apply remediation as needed.
• Regularly assist with Service Desk requests (Desktop, VDI, Phone, Mobile, etc.) to ensure timely issue resolution.
• Monitor and respond promptly to requests received through the service desk system.
• Address reported issues in person, via chat, phone, or email as needed.
• Manage and support collaboration, printing, phone, conferencing, and related systems.
• Support employee mobile devices through a mobile device management platform (MDM).
• Provide support for escalated issues and assist in root cause analysis of production-impacting events.
• Review and improve documentation for troubleshooting and resolution procedures.
• Evening or weekend work may be required for changes, patching, or other critical tasks.

Qualifications :

• 5+ years of technical support/infrastructure related experience
• Dedicated experience with industry platforms (Dell/HP/Cisco Servers, Windows/Exchange, and VMware)
• Proven technological problem solving skills
• Communication skills a must