ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide support to corporate employees including off-site lab staff/facilities and pathologists
• Provide support for corporate offices and labs nationwide
• Troubleshot network connections, thin clients, dumb terminals and PCs
• Provide hands-on technical support for hardware such as servers, desktops/laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company's LAN, data/voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various drivers
• Troubleshoot PCs via remote access (VNC, Teamviewer, Splashtop)
• Schedule and perform network improvements,data recovery,security audits, upgrades,backup of vital systemsand repairs.
• Perform virus, malware and spyware removal from networks and individual PCs
• Perform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair
• Isolate and determine root cause of complex technical problems.
• Work with telecommunication team to resolve issues with circuit issues, opening and closing trouble tickets.
• Support development and implementation of networking projects and new technology installations.
• Assist with breakdown and set-up of new laboratories.
• May be asked to participate in enterprise initiatives, special projects and other duties as assigned.

EDUCATION/EXPERIENCE:

• High School Diploma or equivalent; bachelor's degree preferred.
• Minimum of 2 years of IT experience
• Hands-on hardware troubleshooting experience.
• Operating Systems: Windows 7 & 10, Windows Server

REQUIRED SKILLS AND ABILITIES:

• Ability to thrive in a team environment
• Strong organizational skills, ability to manage multiple tasks with minimal supervision
• Computer literacy and workingtechnical knowledge of network and PC operating systems
• Knowledge of laboratory procedures and workflow is helpful
• Experience with network troubleshooting
• Quick learner who is able to learn new technologies and web programming languages independent of formal training
• Excellent problem solving, critical thinking and analytical skills
• Outstanding oral and written communication skills

PHYSICAL DEMANDS:

• Extensive sitting, phone, and computer use
• Extend and reach with hands and arms and use hands and fingers
• Occasionally required to bend, kneel, stoop, or crouch
• May be required to lift, move, and carry up to 50 lbs.
• Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing ability to effectively communicate via the telephone and in person
• Ability to communicate verbally on the telephone and in person
• Fluency in the English language
• Extended hours may be needed