Technical Support Specialist – Tier II
CONTRACT POSITION – Roughly 6 months in duration, anticipated 40 hours per week. Qualified candidate must be able to work directly as a consultant to Radiant, without sponsorship. No exceptions.
Contract Period : 01/20/2025 through 07/19/2025
Rate: $35-$42/hr, DOE
Location: If hired, personnel will report to Arlington, VA 22202, and/or Dulles, VA 20166.
Requested Shift:
- Wednesday through Saturday, 12:00 pm –10:30 pm (4 days x 10 hours days with 30 minutes for lunch)
Contract staff may be required to work any combination of the following shifts as part of a 40-hour work week to accommodate operations:
- Monday through Friday, 7:00 am – 3:30 pm OR
- Monday through Friday, 10:00 am – 6:30 pm OR
- Sunday through Wednesday, 12:00 pm – 10:30 pm (4 days x 10 hours days with 30 minutes for lunch)
Experience/Skills:
Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technicians to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and teams. In addition, the technician should have experience with a ticketing system and Excel knowledge, I.e., basic formatting and formulas
Duties:
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:
- Complete complex troubleshooting
- Coordinate with third-party components (AWS, GCP, CBP, Airlines DCS support, Airport IT Help desk)
- Assist with PC Refresh activities
- Track and analyze logs
- Run training and product demonstrations
- Participates in all phases of IT systems development
- Assist with similar IT-related tasks as required
Qualifications:
- Minimum three years of progressive and continuous experience providing technical support
- MUST hold an A+ certification