Are you someone with a strong background in engineering, optimizing service operations, and technological repair with a passion for leadership and driving an improvement in patient care?

Coming from a background in engineering, biomedical technology, or electrical repair for at least 5 years and team leadership or management for a minimum of 1 year, you will have developed project management skills to map out the needs in field operations and drive strategic decisions.

Responsible for managing a team of service technicians, you will help to train and develop the skills of your team as well as driving initiatives to improve efficiency in workflow, ensure customer satisfaction by solving service related technical issues in a prompt manner, and support new product launches by providing insights and trainings as the technology expert.

You will oversee the day to day operations of the technical service department to lead the charge in preventative maintenance and technical support as well as resolving any product complaints. Your project management skillset will allow you to coordinate field based needs and ensure all service activities align with company objectives, internal quality standards, as well as relevant medical device regulations (FDA, ISO 13485, MDR, etc.).

This will require relationship building in clinical settings, collaboration amongst internal teams to drive product and service improvements, and a proactive can-do approach to team growth that starts with leading by example.

This smaller company culture offers an extensive training program to familiarize you with all aspects of the company and garner a full understanding of the support system behind the scenes and a unique benefit of knowing the faces of the amazing team you work alongside on a day-to-day basis. This role will require international travel for training at the HQ in Europe and local travel as needed to oversee service operations for customer support within the US.

Does this sound like a good fit?

Your background:

5+ years in a technical service role

1+ years of leadership experience

Exceptional leadership and time management skills with the ability to communicate effectively with others to manage scheduling

Proficiency in service management software

Certified Biomedical Equipment Technician (CBET) or Six Sigma Green Belt (or higher) are a plus