**We do not accept applications from Staffing/Recruiting agencies**

***We do not provide visa sponsorships**

The Client Relationship Manager will act as the primary point of contact for overseeing and guiding hospital staff and ensuring alignment with organizational goals and client expectations. This position plays a pivotal role in fostering strong client relationships, driving operational efficiency, and ensuring exceptional service delivery. Additionally, the Client Relationship Manager will oversee the presentation of meetings, facilitate reporting needs, and act as a trusted advisor for all client-related matters, contributing to the growth and success of HFS.

Responsibilities:

• Function as client manager/liaison for assigned territory.
• Provide onsite and remote support as needed to community stakeholders.
• Support positive, productive relationships with all potential referral sources.
• Collaborate with leadership on new ideas for positive brand growth.
• Provide field intelligence to HFS leadership.
• Participate in networking opportunities as needed.
• Prepare and provide weekly, monthly and quarterly reports; as required by leadership.
• Schedule, prep and present hospital education presentations.
• Execute HFS Standard Operating Procedures and workflows clearly and concisely.
• Assist with new HFS employee onboarding staff training as needed.
• Self-manage personal monthly calendar, tasks, objectives and goals.

Requirements:

• Bachelor’s degree preferred.
• Required 2-4 years of public speaking/presentation skills.
• Client management and/or account executive experience required.
• Minimum 3 years of healthcare marketing experience preferred.
• Ability to think critically, be proactive and be a self-starter.
• Multitasker, prioritization, and time management skills.
• Be fluid in all job functions and can change as needed.
• Follow-up and follow through on each portion of the project is essential.
• Ability to maintain and respect confidentiality and HIPAA guidelines.
• Ability to be self-directed and to work effectively as a member of a team.
• Excellent computer skills with Microsoft office (Word, Excel & Outlook.)
• Excellent phone and email etiquette.

Position requires up to 50 - 60% travel between facilities and must reside within an hour of Cleveland, Ohio

Must have valid driver’s license with clean driving record and active auto insurance*Remote/Hybrid – at any point, if required to work from home a minimum internet speed of 75Mbps and reliable cellular signal is required to be able to do this job effectively.

Physical Abilities:

While performing the duties of this job

• Ability to sit for long periods of time entering data into the computer
• Ability to occasionally lift up to 10 pounds
• Ability to concentrate and stay on task for long periods of time

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.