Remote- Eastern standard time zone ONLY

The Consumer Operations Associate will play a critical role in helping our consumers. This will include responding to and resolving consumer inquiries and disputes, and other ways to help scale our growing consumer operations function. This is a 6 month temporary role on our Go To Market team, reporting to the Consumer Operations Manager. If you have high consumer empathy and are passionate about financial inclusion, we’d love to consider you!

We are remote-friendly, within the contiguous U.S., and working hours will correspond to the U.S. Eastern Time Zone.

WITHIN 1- 3 MONTHS, YOU'LL

• Learn how our operational and support systems work and begin communicating directly with our consumers

• Understand what drives our consumers, obtain a general understanding of our products

• Begin responding and resolving consumer inquiries

YOUR SKILLSET

• 2 years of experience in a client or consumer-facing role (e.g., online customer support or call center customer support)

• Impeccable verbal and written communication

• Knowledge of Salesforce Service Console, Zendesk and/or other similar customer ticketing software,

• High consumer empathy

• Ability to work independently

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