Job Expires: Open Until Filled Salary Range: $41,027.92 - $51,311.68 General Description and Classification Standards City of Atlanta’s Accounts Payable Travel Specialist, Senior focuses on customer service-based travel support and accounting responsibilities of expense reimbursements in accordance with City of Atlanta procedures. Position answers inquiries via phone, email and in person; provides necessary information related to City of Atlanta’s Expense Reimbursement and Travel Policy; assist in confirming employee hotel reservations; audit and approve expense report submissions for reimbursement and provide excellent customer service. The AP Travel Specialist is vital to the Shared Services organization as the impression of the department depends largely on employee’s interaction with the team. Essential Duties & Responsibilities Essential Duties: (include but not limited to) Must have “customer focused” positive attitude. Possess the ability to listen and evaluate client needs and have strong verbal and written communication skills. Manage employee hotel reservations that require attention and obtain confirmation communicating to employee timely. Takes initiative/self-starter and avidly seek to improve process and procedures where benefit Travel Team and City Employees. Have thorough knowledge and understanding of the payment processes that apply for confirming hotel reservations, to approving expense reports for reimbursement. Have thorough knowledge of specific expense report requirements, rules and SOPs to advise City of Atlanta travelers and audit accordingly. Audit and process expense reports. May assist the AP team with processing of invoices. Produce travel portal analysis upon request. Teamwork – support another task when needed. General Clerical duties to include but not limited to: photocopying, faxing, emailing and filing. Ad hoc analysis when requested. Skills: Ability to work independently exercising discretion and judgement Outstanding interpersonal and customer service skills Displays highest level of integrity Excellent communicator both in writing and verbal Possess a “can do” and “do whatever it takes” attitude Self-Motivated and quick learner with a sense of urgency Team Player Ability to multi-task Strong problem solving and critical thinking skills Ability to assess customer needs through relevant questioning during initial telephone contact