We are looking for an experienced Windows Senior Engineer on behalf of your client, a global IT company.

Responsibilities:

• Sustain existing systems by providing level 3 support to help investigate and identify root causes for escalating issues.
• Ensure solutions developed meet security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.
• Create technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etc.
• Ensure that we meet the business expectations of high availability, performance, and overall user experience.
• Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them.

Qualifications

•3+ years experience working with and troubleshooting Windows operating systems up to and including Windows 10/11/Server 2019.

•3+ years experience working with Microsoft SCCM – showing strong technical knowledge

•Proven experience in troubleshooting (i.e. parsing event logs, Sys Internals tools, analysing memory dumps etc.).

•Experience automation.

•Scripting skills with PowerShell.

•Experience designing technical solutions to meet complex business requirements.

•Experience of Windows Modern Management (Intune, Autopilot, Windows Virtual Desktop, etc.)

•Desktop/Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management)

•Experience working in Agile work environment and applying Agile principles

• Experience with Infrastructure systems including Jira.