Join our Canadian reinsurance company and experience the passion it takes to empower and advance our mutual insurance community!

We have an excellent opportunity to join one of Waterloo Region’s top employers as an Operations Optimization Specialist in our Business Operations department. With this position, you will have the opportunity to join a culture that takes pride in being honest, delivering on promises and is committed to doing what is right.

This position offers a hybrid work schedule.

The Role:

Reporting to the AVP, Business Operations, the Operations Optimization Specialist is responsible for the advancement of operational excellence with a focus on business process design supporting the evolution of a continuous improvement culture. This role, in collaboration with business units, identifies and minimizes non-value added tasks in workflows and processes, and uses lean concepts and process improvement methodologies to optimize operational workflows. The collection of information and research insights in order to document critical end-to-end processes to identify both the current and ideal future state is a key component of this role. Demonstration of a high degree of conceptual thinking in building new processes and capabilities that do not yet exist is required to transform new ideas from ideation to operationalization. The Operations Optimization Specialist will act as a change champion, supporting the creation of change management plans as well as advocating for and helping to appropriately manage change in the business.

The successful candidate can expect to:

• Lead the research, collection of information and insights for the development of high-level critical end-to-end process mapping including identifying involved parties, dependencies, measurement criteria, work duplication, and risk controls
• Plan, develop, and lead group collaboration sessions to discuss problem areas within current state processes and provide recommendations through the application of lean principles and concepts of business process design to increase efficiency and effectiveness, while understanding and balancing requirements of multiple business partners
• Challenge the status quo by identifying opportunities to streamline processes, create process automation and recommend solutions to problems to support the re-engineering for an ideal future state
• Facilitate discussions within functional areas and oversee the design and development of detailed standardized operating procedures
• Work closely with functional areas to ensure the successful design of business cases, business requirements and supporting processes by coordinating the actions required from inception to implementation
• Collaborate with Business Operations department leadership to support the design and implementation of strategies for the creation of operational efficiencies and optimal resource deployment to address key person risk
• Support the development of change management plans and apply change management techniques to assess the impact of process changes and promote the effective implementation of improvements
• Act as a change champion for organizational process and workflow changes as required
• Provide varied support to Business Operations and/or other areas of the organization as requested

Your Skills and Qualifications:

• Post secondary education with minimum 5 years experience in a related position with a strong passion for business process improvement
• Knowledge of and proven experience with process improvement methodologies
• Proficient with using Microsoft Visio or equivalent product for detailed process mapping
• Interpersonal relationship building, listening and observational skills that promote collaboration and the ability to embrace and reinforce organizational values and culture
• Excellent written and verbal communication skills
• Outstanding attention to detail and highly organized with the ability to prioritize to meet timelines
• Problem-solving, creative, and critical thinking and influencing skills
• Strong self-initiative with ability to take ownership of challenges

Join Our Team!

Recognized as one of Waterloo Area’s Top Employers 2024 as well as one of Canada’s Greenest Employers 2024, at Farm Mutual Re we are committed to inclusion for all and cultivating belonging where everyone can be their authentic and best selves. Operating since 1959, Farm Mutual Re is a general reinsurer, sharing in the property, automobile, liability, and other risks originally accepted by insurance companies operating principally in Canada.

We’re passionate about empowering and supporting our employees and business partners. Our relationships are the foundation that helps us advance the mutual insurance community. We take pride in giving back to our community and the environment. We hold ourselves accountable for the promises we make to our members, employees, and valued business partners.

Our office is in Cambridge, Ontario off the 401 in a state-of-the-art, environmentally friendly building. Our employees enjoy perks including complimentary access to an on-site gym, a variety of fitness classes and wellness sessions, as well as the flexibility to work remotely as we embrace the modern hybrid work environment. Our culture is supportive of achieving a balanced and healthy lifestyle. In addition to a great working environment, we invest in our employees continued professional development, offer a competitive salary, employer-paid benefits, pension plan and more.

How to Apply:

Don’t miss this opportunity to join our team. Visit our website and complete our Employment Application found on our Careers page.

In accordance with our company values, Farm Mutual Re is committed to creating an equitable, diverse, and inclusive work environment for all as well as to providing accommodations and achieving a barrier-free workplace. Should you require an accommodation to participate in our recruitment process, please contact