Training Coordinator

Start: Immediate

Salary: $70K + All benefits

Location: Hybrid from Lexington, MA (on site on Tuesdays)

**Must currently reside in the Lexington, MA area to be considered**

• Facilitate new hire onboarding programs including coordinating events, updating content and working with trainers to ensure content is relevant and effective.
• Manage new hire rosters by monitoring and collecting data from various reports
• Coordinate training logistics for CL&D functional teams and ensure schedules, invitations, paperwork, materials, reporting, and set up are complete.
• Provide support for CL&D meetings (virtual or live) as producer, content development support and/or post meeting follow up.
• Support learning effectiveness and satisfaction measures (assessments and surveys), and track and create reports on outcomes of training events.
• Use Power BI, Survey Gizmo, MS Forms and other survey/measurement tools to collect and report on data and make recommendations on weaknesses and areas that need additional training.
• Develop training matrices and curricula for training content to be housed in LMS.
• Support document management (SOP creation and storage)
• Gather training completion documentation and support trainers with course close-out, ensuring compliance requirements are met.
• Coordinate, populate and track training schedule items on CL&D department calendars .
• Manage centralized training calendar, proactively collecting data and communicating to stakeholders
• Market CL&D internal training opportunities to CL&D team members provide information on course value to encourage participation.
• Review training materials and methods, make recommendations for updates.
• Make quick edits to presentations, job aids, leader and participant guides.
• Provide support in managing training materials, inventory, storage and coordinate shipping of supplies to trainees.
• Coordinate with stakeholders to schedule necessary meetings/training
• Collaborate with training team to coordinate for physical room reservations and set-up (order materials, participant guides, training supplies, etc.)
• Collaborate with meeting planning on event logistics.
• Support administration of training attendance including nominations, participant lists, registrations.
• Provide customer service to training participants, including being the point-of-contact, triaging questions, concerns, and feedback
• Prepare and deploy communication to participants, on behalf of training lead (i.e. expectations, instructions, etc.)
• Support written communications for training project rollouts and internal projects.
• Strong interpersonal skills and ability to communicate effectively with management and other departments using a wide variety of skills and vehicles
• Collaborate with Meetings & Events and/or external meeting planning agency, report spend to functional leadership as applicable.

REQUIREMENTS

• Minimum 5 years of relevant work experience, in a Learning Coordinator capacity with meeting planning experience.
• Strong technical skills in MS Suite: Word, Excel, PowerPoint, SharePoint, Forms, Teams, Project, etc.
• Ability to effectively organize and manage multiple training initiatives simultaneously each with varying priorities, timelines, and resources
• Self-motived and solution oriented
• Strong interpersonal skills and ability to communicate effectively with management and other departments
• Ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner
• Experience with LMS systems, training requirements and curricula development
• Experience with survey and measurement tools, data collection and presentation