Insight Global

Title: Business Analyst/ Scrum Master

Terms: 12 months + ongoing extensions

Location: Remote PST hours

Responsibilities:

• Lead the scrum team in using Agile methodology and scrum practices
• Helping the product owner and development team to achieve customer satisfaction
• Lead the scrum and development teams in self-organization
• Remove impediments and coach the scrum team on removing impediments
• Help the scrum and development teams to identify and fill in blanks in the Agile framework
• Resolve conflicts and issues that occur
• Help the scrum team achieve higher levels of scrum maturity
• Support the product owner and provide education where needed
• Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)
• Provide timely and professional responses to client inquiries or escalate as appropriate
• Respond to user support requests and assist with application level issues as necessary
• Understand application functionality and follow up on releases with Product teams, understand the current features, know issues and FAQ of the applications
• Understand Enterprise/ organization level changes and coordinate with platform and product teams to verify impacts post changes
• Understand platform architecture, work with other operations team, participate in issue triage calls to drive fixes to production
• Analyze moderate complexity business processes and information needs of the client
• Coordinate releases with respective support teams
• Collaborate with staff to ensure smooth and reliable operation of systems for fulfilling business objectives and processes

Qualifications:

Education details

Required Skills:

• Scrum Master
• Strong documentation, being able to capture and articulate requirements
• Serve as information exchange point between engineers, stakeholders and PO- ensuring the stories are within scope

Preferred Skills:

• Familiar with scrum team practices and scrum ceremonies
• Creative problem-solving skills
• A can-do attitude and dedicated team player
• Strong written and verbal communication skills
• Ability to collaborate and work cross-functionally in matrix managed organization
• Exemplifies and promotes Agile values and principles
• Outstanding communication, facilitation, negotiation, and coaching skills
• Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
• Planning and problem solving with product management and delivery teams
• Ability to analyze and think quickly and to resolve conflict

Equal Opportunity Statement:

Include a statement on commitment to diversity and inclusivity.