HYBRID IN INDIANAPOLIS, IN

Required Skills:

Excellent customer service and oral/ written communication skills required

Familiarity working with PCs and operating systems

Strong ability to troubleshoot and problem solving skills

Strong documentation skills and ability to work within a ticketing system (ServiceNow ideal)

Time management skills and punctuality

Desired Skills:

Experience with Microsoft suite tools like Office, Excel and Word would be ideal

Experience utilizing AD for password resets

Experience supporting applications would be a plus

Experience working in a healthcare organization would be a plus

Certifications are a plus

Description of Role/Responsibilities:

Are you an eager and passionate technical Service Desk professional that is interested in working within an enterprise organization? Beacon Hill Technologies is seeking professionals that have tremendous customer service skills and an aptitude to learn! This candidate will be responsible for providing phone support for various systems and hardware. Out ideal candidate will have previous knowledge and experience providing remote support for requests ranging from password resets, Microsoft authenticator, phone system support, etc. Customers are all internal to the organization but could vary from cafeteria workers, internal IT members, finance employees, physicians, etc.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
We look forward to working with you.
Beacon Hill. Employing the Future™