About Chama Mama:

Chama Mama is a restaurant dedicated to bringing the flavors of classic Georgian cuisine to New York City while infusing them with a modern twist. Our inspiration comes from the natural abundance and limitless creativity found in Georgian culinary traditions. At the heart of our operation are our custom-built clay ovens, where we craft flavorful, fresh-baked bread, and an extensive wine list that features natural and organic Georgian wines. Chama Mama is committed to creating a unique and culturally immersive dining experience where our guests can explore the richness of Georgian gastronomy.

General Overview:

The General Manager (GM) in a restaurant business holds a senior leadership role, overseeing the entire operation to ensure smooth and efficient functioning.

General Duties & Responsibilities

Staffing

• Assist in hiring and onboarding all restaurant staff, including servers, hosts, and other team members, in collaboration with the Administrative Department, Executive Chef, and Area Manager.
• Train employees at the location to uphold service standards and restaurant policies.

Employee Scheduling and Management

• Develop and maintain schedules to ensure adequate shift coverage at the location.
• Monitor staff performance, provide coaching, and foster a positive and productive work environment.

Operational Excellence

• Streamline processes at the location to enhance efficiency and elevate the guest experience.
• Oversee daily operations, ensuring seamless coordination between front-of-house and back-of-house teams at the location.

Financial Oversight

• Monitor and analyze location-specific finances, including sales, expenses, and profit margins.
• Prepare and review detailed reports, including sales data, inventory levels, and attendance records for the location.

Regulatory Compliance

• Enforce food handling regulations and safety guidelines to ensure guest safety at the location.
• Stay updated on local laws and health codes to ensure compliance at the location.

Customer Service

• Address customer complaints promptly to maintain satisfaction levels at the location.
• Actively engage with guests to build relationships and encourage repeat visits.

Marketing and Promotions

• Develop tailored strategies to promote the location and attract new customers.
• Collaborate with marketing teams to execute campaigns and organize special events.

Documentation and Reporting

• Complete required paperwork, such as financial reports, inventory logs, and attendance records for the location.
• Provide regular performance updates to senior management, including insights specific to the location.

Qualifications

• Able to speak, understand, read, and write in English.
• Able to comprehend and follow written and verbal direction.
• Able to work independently or as part of a team.
• Able to lift at least 50 pounds on a regular basis.
• Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day.
• Organized approach to projects
• Adaptable in fast-paced and challenging work environments
• Able to approach their work with a sense of ownership and work with a sense of urgency.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
• Able to perform essential job functions under pressure, maintain professionalism when working under stress.
• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.
• Able to utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system  
• Ensure that all staff are compliant with Company’s policies and procedures, as well as city, state, and federal laws.
• Attend mandatory meetings including staff meetings, leadership meetings, etc.
• Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Strong understanding of cost and labor systems that lead to restaurant profitability.
• Ability to successfully train new team members.
• Excellent organizational and communication skills.
• Comfort working with budgets, payroll, revenue, and forecasting.
• Knowledge of health and safety regulations in the food service industry
• High school diploma or GED
• Bachelor’s degree in hospitality, Culinary Management, or similar subject, preferred.
• Minimum 3+ years’ Managerial experience of similar caliber concept

Chama Mama is an equal opportunity employer.   We embrace diversity and are committed to providing equal employment opportunities to all qualified applicants, regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other protected status under local, state, or federal law. This policy extends to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.