Are you organized, solution-oriented, passionate about customer service and do you love everything related to maintenance and renovation?
We are looking for a candidate for the position of Customer Service and Maintenance Coordinator.
Your main responsibilities:Ensure rigorous follow-up between tenant requests and maintenance staff.
Provide exceptional customer service by effectively responding to tenant needs.
Contact and coordinate subcontractors when necessary.
Support the General Manager in purchasing while respecting the allocated budget.
Support the maintenance team by planning the schedule and priorities.
Perform all other related tasks related to customer service and building maintenance.
POSITION DESCRIPTION:
What we are looking for:
A proactive and organized person
Communication skills and an excellent sense of service
An ability to manage multiple tasks while maintaining a high level of rigor.
Knowledge of maintenance, renovation and everything related to the upkeep of a building
ROLE AND GENERAL RESPONSIBILITIES:
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Administration
Provide a high level of customer service
Assist your immediate superior and other team members with their daily tasks and administrative duties
Distribute notices to residents
Ensure customer satisfaction objectives are met
Follow up on dossiers, monitor schedules, issue reminders and obtain requested information in a timely manner in keeping with established time limits
Interact with clients, suppliers and residents
Maintain good relationships with the residents
Manage customer inquiries
Note and following up on all residents' requests
Order materials for the construction and / or renovation of structures on the property
Perform other related duties
Responsible for managing the purchase of products and materials as proscribed in the budget
Work in Microsoft Excel to update data
EXPERIENCE AND QUALIFICATIONS:
Ease in the use of computer tools
Good communication
A good working knowledge of Microsoft Word, Excel and Outlook (an asset)
A working knowledge of real estate management
A working knowledge of the software system Hopem (an asset)
Knowledge of plumbing, electrical and minor repairs
BENEFITS:
To be discussed
Group insurance
Human management approach
Stimulating challenges, up to your ambitions!
JOB STATUS:Permanent: Full TimeJOB SCHEDULE:Day time