Job Opportunity: Customer Support Specialist

Schedule: Monday - Friday, 7:00 AM - 4:00 PM

Location: Onsite, San Diego, CA. (Hybrid, most days are in office)

Pay: $27.00 - $33.00 per hour (Depending on Experience)

Job Opportunity Summary:

This is a temporary contract position anticipated to last until mid-March 2025 , covering a leave of absence. If you’re ready to bring your expertise to a role where you’ll make a difference every day, we’d love to hear from you!

Are you a warm, friends, and proactive problem solver with exceptional communication skills? Do you thrive in a fast-paced environment and enjoy creating seamless experiences for customers? If so, this contract role might be the perfect fit for you.

We’re seeking a talented professional to manage customer inquiries and orders while building strong relationships with internal and external stakeholders. In this role, you'll ensure customer satisfaction by coordinating solutions across teams, delivering timely responses, and driving process improvements.

Key Responsibilities

• Provide prompt phone and email support to internal and external customers, ensuring every request is resolved quickly and efficiently.
• Validate order details for accuracy, technical feasibility, and compliance with shipping and revenue recognition requirements.
• Keep customers informed throughout the order process by providing verification, updates on delivery dates, product availability, and pricing.
• Proactively manage backlogs and ship schedules to ensure timely product delivery.
• Promote and support the use of platforms through tailored interactions and troubleshooting.
• Identify and escalate complex issues to internal teams, using judgment and expertise to drive resolution.
• Collaborate with cross-functional teams, including Commercial Operations, Technical Support, Sales, Finance, Digital, and Supply Chain, to deliver outstanding customer experiences.
• Support the Regional Commercial team by addressing business and customer needs and referring leads to the sales team when appropriate.
• Prepare reports and analyze data to inform decision-making and optimize order-to-delivery processes.
• Participate in special projects and initiatives, leveraging your skills to improve processes and customer satisfaction.

What We’re Looking For

• Bachelor’s degree preferred, though equivalent years of experience will be considered.
• Strong communication and relationship-building skills, with a customer-focused mindset.
• Proficiency in managing order entry/fulfillment, case management, and navigating multiple systems.
• Ability to anticipate customer needs, think strategically, and propose solutions that foster loyalty and retention.
• Skilled in analyzing data, addressing challenges proactively, and collaborating with cross-functional teams.
• Experience in eCommerce or B2B platform support is a plus.

Why Join the Team?

• Gain valuable experience working with a dynamic team in a highly collaborative environment.
• Make a meaningful impact by ensuring customer satisfaction and driving process improvements.
• Work in a contract role with the opportunity to showcase your skills and grow professionally.