Date Posted: 01/02/2025

Hiring Organization: Rose International

Position Number: 476057

Job Title: ServiceNow Business Analyst

Job Location: Trenton, NJ, USA, 08625

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 12

Min Hourly Rate($): 60.00

Max Hourly Rate($): 70.00

Must Have Skills/Attributes: Business Analysis, ITIL, ServiceNow, Workflow Analysis

Nice To Have Skills/Attributes: Process Improvement, Workflow management

Job Description

*** Only qualified Service Management Business Analysis candidates currently located in the Trenton, NJ area will be considered due to the position requiring onsite presence***

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with Client staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

Required Education:

• Bachelor’s Degree or equivalent certification.

Required skills and Experience:

• Overall technical business analyst experience – 7 years

• Experience with Service Management (ServiceNow preferred or similar IT Service Management tools) – 2 years

• ServiceNow, FootPrints, or other ITSM tools experience – 2 years

• Experience in automating workflows in a Service Management application – 2 years

• Strong technical problem-solving skills experience – 2 years

• Experience communicating complex concepts to technical and non-technical stakeholders – 2 years

• Excellent effective communication skills, including listening, written, and verbal, are required

• Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment – 2 years

Desired skills and Experience:

• ITIL/Service Management – 2 years

• Knowledge of ServiceNow to automate workflow management – 1 year

• Process improvement experience – 1 year

• Ability to identify value-added steps and eliminate non-value-added steps in workflows – 1 year

• Experience identifying and establishing KPIs and reports – 1 year

ServiceNow Business Analyst Responsibilities:

• Meet with various parties involved in each process to document current activities

• Assess and determine if these activities can be streamlined

• Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness

• Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows'' automation effectively

• Currently, the Client is using BMC FootPrints for Help Desk and service request tickets but needs to expand the tool’s use to automate many existing workflows. Most workflows are paper-based, and those that are not are managed via email

Additional Information:

• Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line

• There is a strong likelihood of an extension

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).