Company Description

1Above Technology is a technology solutions provider that has been in operation since 2009. Initially established in the Greater Los Angeles area, we have expanded our services to cater to companies in over 10 states nationwide. Our highly experienced team is dedicated to delivering innovative technology solutions that work for our clients. We are passionate about technology and strive to provide the best possible solutions to meet our clients' needs.

Role Description

This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Plano, TX. The Helpdesk Technician will be responsible for the following:

• Answering incoming calls and returning voicemails in a timely and professional manner
• Managing tickets in our helpdesk system to ensure accurate and timely resolution
• Providing IT troubleshooting assistance to end-users, escalating tickets to Tier 2 technicians when necessary
• Maintaining clear documentation of issues and resolution in tickets
• Ensuring that Knowledge Base articles and customer asset documentation is current and accurate
• Participating in the after hours on-call rotation to support emergency requests.

Qualifications

• Experience in desktop computer support and troubleshooting
• Proficient in providing help desk support
• Knowledge of computer hardware and software
• Strong problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong documentation skills
• Relevant certifications or degrees in computer science or a related field are a plus

Benefits

• 12 days PTO
• 3 Paid Sick Days
• Health insurance plans and 401(k) match
• Educational assistance, leadership development programs, and recognition programs

Salary:

$20-22/hour based on experience

Why Join Us? At 1Above Tech, we pride ourselves on fostering a supportive and growth-oriented workplace. We’re looking for individuals who are passionate about delivering top-notch service and building a career in IT support. If you’re a strong communicator with a proactive mindset, we encourage you to apply today!