Job Title: Desktop Support Technician

Location: Philadelphia, PA (Onsite)

Position Type: Full-Time Consulting - Contract $27.00/hr payrate - Full Time Hours (40 Weekly)

Health Benefits Available While Contracting, Conversion at up to $65,000 salaried at the 6-12 month range

About Us: We are a leading enterprise committed to delivering exceptional IT services across our organization. We are seeking a skilled Desktop Support Technician to join our team in Philadelphia, providing hands-on technical support to our staff.

Job Summary: The Desktop Support Technician will be responsible for installing, configuring, and maintaining desktop hardware, software, and peripherals. This role involves troubleshooting technical issues, assisting end-users, and ensuring the seamless operation of desktop systems within an enterprise environment.

Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, peripherals, and software applications.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Assist with the setup and deployment of new hardware and software.
• Maintain an inventory of hardware and software assets.
• Document technical issues and resolutions in the IT service management system.
• Collaborate with other IT teams to address complex technical problems.
• Provide training and guidance to end-users on best practices and IT policies.

Technical Skills Required:

• Proficiency in Windows and Mac OS environments.
• Experience with Active Directory and Group Policy management.
• Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Familiarity with remote desktop support tools.
• Experience with enterprise-level software deployment and imaging tools, such as SCCM.
• Understanding of IT security practices and antivirus programs.
• Ability to perform hardware diagnostics and coordinate repairs.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Minimum of 3 years of experience in desktop support or a similar role.
• Relevant certifications (e.g., CompTIA A+, MCP) are a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Strong customer service orientation.