Job Description:

Serve as the primary point of contact for clients, addressing their questions, concerns, and service requests via phone, email, or chat.

Build and maintain strong, long-term client relationships by understanding their needs and providing tailored solutions.

Troubleshoot and resolve client issues efficiently, escalating complex matters to the appropriate teams when necessary.

Follow up to ensure client issues are resolved to their satisfaction.

Assist in the onboarding process for new clients, ensuring they have a smooth transition and a clear understanding of products or services.

Maintain accurate and up-to-date client records in Bank systems.

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