Service Center Manager
Fully On-Site in Walpole, MA
We are seeking a dynamic and experienced professional to join our team as a Service Center Manager. This role involves providing business, managerial, and technical direction to our Service Center, as well as supervising Field Engineers and Technicians when necessary.
Responsibilities:
- Oversee sales, profit, and quality of area operations
- Review and sign contracts within authorized limits
- Collaborate with Region Director, Regional Sales Manager, and Marketing Services to promote new business
- Develop and review Area Profit Plan
- Lead regular management committee meetings
- Coordinate weekly invoicing and monthly status reports
- Review and audit field jobs
- Supervise, ensure safety, and provide technical training for Field Engineers and Technicians
- Conduct employee performance reviews and recommend salary changes
- Coordinate technical training and assist with career development
- Review and recommend field technical procedures
- Interview job applicants
- Develop and review proposals and field engineer reports
Qualifications:
- Bachelor's degree in Electrical or Mechanical Engineering (BSEE/BSME), OR
- Graduate of applicable Electrical Technical School or Military equivalent
- Experience in the Industrial Service Industry
- Strong communication, supervisory, organizational, and management skills
- Proficiency in Microsoft Office suite and internet research
- Experience with computer-controlled test equipment
- Valid driver's license
Desired Skills:
- Action-oriented and results-driven
- Team building and leadership skills
- Strong customer focus
- Excellent organizational and resource management abilities
Additional Requirements:
- Willingness to travel overnight for field work and company meetings
- Ability to work flexible hours, including weekends and holidays
If you are a motivated professional with a passion for customer service, technical expertise, and leadership, we encourage you to apply for this exciting opportunity to lead our Service Center team.