Collection Analyst

Location : 7 Technology Circle, Columbia South Carolina, 29203

Duration : 2 Months+

Pay rate : $19.62

This is a Remote Role*

Position Summary

The Analyst is responsible for managing and collecting all the outstanding accounts receivables for a portfolio of customers. The Analyst will work with Customers to build effective relationships that will result in the ability to collect, reconcile, and rationalize past dues. Their focus will be on larger spend, special handling and complex accounts.

Primary Duties and Responsibilities

Collect cash for open Accounts Receivable

Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise

Ability to research Accounts Receivable issues and reconcile payment remittances.

Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers

Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA

Actively work to understand customer ordering platforms and how billing is integrated into that platform

Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement

Propose and implement process improvement opportunities to the customer for identified customers.

Build Standing Operating Procedures (SOP) for High effort accounts

Independently perform root cause analysis on customer issues.

Plan and organize work so Service Level Agreements, Goals and Objectives are realized

Utilize collections

Effectively and consistently communicate with external Staples customers regarding past due invoices

Drive and Host conference calls to find resolution to issues and resolve past due

Provide internal/external customer ad hoc reporting and/or statements

Need to approach customers with a customer service type approach

Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers

Independently work with customer to negotiate significantly past due balances via payment plan or settlement process

Independently summarize and present findings from account reconciliations to customer and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.

Independently communicate with customer's Accounts Payable Supervisors, Managers and Directors.

Skills:

Basic

3+ years' experience in B2B Credit and Collections or Associates or Bachelor's Degree

Broad ERP Experience in large systems (Oracle, SAP etc.)

Strong analytical skills

Ability to assess a problem and promptly resolve or escalate accordingly

Intermediate and higher skills in Excel

Excellent written skills and verbal skills

Time management and strong organizational skills

Strong presentation skills such as PP, Agendas, Note taking

Ability to coordinate with other internal departments

Preferred

Associates or Bachelor's Degree in Business Management or Finance

Use of Collection Software (Webcollect, Getpaid etc.)

Understanding of Accounting Principles

Understanding of Credit Management processes

Proficiency in Microsoft suite and O365

Familiarity with different methods of billing and invoicing customers

KPI's and Metrics

Ability to meet stated Cash Collected Goals

Ability to meet stated delinquency targets

Ability to meet stated minimum bad debt write-off targets

Ability to meet stated daily customer contact target

Ability to meet stated portfolio penetration target

Education:

Bachelor's Degree