We are seeking a skilled Desktop Support Analyst to join our team, providing expert support and guidance on IT-related activities and initiatives. The ideal candidate will have a strong background in technical and customer support, with a focus on delivering high-quality solutions to our clients. This role involves working closely with application developers, operations teams, and customers to ensure seamless IT operations and support.

Job Location: Pittsburgh, PA with travel within the area required. Onsite presence 5 days per week.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $25 - $30 / hr. w2

Responsibilities

• Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution
• Provides support to a specific group of customers on applications, infrastructure, and technology related activities for small projects
• Works with application developers and operations to support production applications and customer specific operations.
• Work with others to hardware break/fix including (printer hardware, System crash, hardware failure, etc.)
• Trains customers on new products, applications, and platforms
• Contributes to the achievement of team objectives

Experience Requirements

• 5 years desktop support
• Experience in technical and customer-support required
• Hardware break/fix
• Must be able to fix printer hardware
• Ability to be onsite 5 days per week
• Microsoft products
• ServiceNow
• Remote Support
• Experience in the securities or financial services industry a plus.

Education Requirements

• Bachelor's degree in a related field or equivalent experience
• Microsoft or CompTIA certifications preferred

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

JN -122024-92119