IT Support Specialist

Full time-Telework

**US Citizenship Required**

We are looking for an individual to join our team working in a remote telework capacity. Working full time for a program with VA CCRA. This is a great opportunity for someone who wants to advance and utilize their IT skills.

Job Description: Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting.

• Implements medium to high risk changes on production systems.
• Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
• Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
• Deploys standard repeatable build outs of medium complexity.
• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
• Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.
• Analyzes system performance indicators and recommends improvement actions.
• Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.
• Installs and maintains third-party tools.
• Makes proactive suggestions for service improvements.
• May train less experienced staff in the supported products and best practice for production support.

Minimum Qualifications

• Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
• 2-5 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience preferred with cloud infrastructure, digital workspace, and storage technology