Information Technology Support Specialist

job
  • Kavyos Consulting
Job Summary
Location
Richmond ,VA
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
05 Jan 2025
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Job Description
  • Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada.
  • Identify, research and resolve technical problems
  • Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties
  • Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
  • Perform IT operational and maintenance tasks, as assigned
  • Participate in auditing and documenting hardware and software inventory
  • Manage projects and other work, as assigned
  • Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts
  • Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.)
  • Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
  • Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
  • Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development
  • Deploy and administer technology solutions
  • Collaborate with Global and other regional technology teams for solutions
  • Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
  • Highly motivated with the ability to work independently and as part of a team
  • Ability to evaluate data, analyze, and problem solve.
  • Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
  • Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks.
  • Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
  • Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
  • Some travel and flexibility in work hours is required.
  • Ability to take part in on-call rotation is required.
  • Required Minimum Years Experience: 2+ years of modern systems management
  • 2+ years of application and cloud service management
  • 3+ years of desktop and application IT Support
  • 3+ years customer service experience in IT Support

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