We are seeking a highly motivated and skilled Global IT Support Specialist to join our dynamic team. In this crucial role, you will play a pivotal part in ensuring seamless operations and exceptional user experiences across our global organization.

* Start Date: ASAP

* Duration: Thru end of 2025

* Location: San Diego, CA (Onsite M-F)

* Pay Rate Range: $22 - $25/hr (Depending Upon Experience)

* W2 only. NO C2C / Third Party candidates.

Responsibilities:

- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.

- Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the Onsite support service.

- Professional, well presented and motivated individual providing support to the general user base through various communication channels.

- Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team.

- Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service.

- Engage in cross-functional collaboration working with the wider Global Information Services organization to support the business and organizational changes.

- Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner.

- Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.

- Occasional requirement for after-hours support as needed (shared burden and low volume expected)

Preferred Requirements:

- Experience working in an ITIL environment

- Knowledge of Windows 11, Mac, iOS and Android operating systems

- Excellent customer service approach

- Clear and adaptive communication style

- Certifications such as CompTIA, Apple, and Microsoft are highly valued

- Knowledge of AV support, endpoint help desk, and customer service principles

Please apply today!