Desktop Support Technician

San Diego, CA 92127

SUMMARY:

• A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work

JOB DUTIES AND RESPONSIBILITIES:

Provide hardware and software support – In an efficient and professional manner, assist user issues like the following:

• Both Mac and Windows and software knowledge/troubleshooting
• Management of asset inventory and detailed record-keeping is essential
• Some lite cell phone support

Customer Service – Assist users in a prompt and courteous manner through the following methods:

• All Ticket Support using Wolken (Ticket Platform)
• Email through Google Mail
• Chat platforms. Google Chat and Slack
• Calls made through Webex calling
• Video conferencing through Webex

Special Projects – Various tasks and other non-technical responsibilities will be required, such as the following:

• Provide technical training to users through video conferencing or in person
• Create technical documentation
• Verify and test new software and/or processes
• Assist with placing technical signage around the office when needed
• Possible travel to other locations

QUALIFICATIONS:

• Experience in a corporate Helpdesk and/or Desktop support environment is preferred
• Consider themselves "tech-savvy” and willing to learn new ideas
• Excellent customer service skills to work effectively with clients
• Understanding of Windows 10 Operating System
• Understanding of Mac OS is a plus

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req24-01339