Key Responsibilities:

The requirements and responsibilities for the Supplier Care Liaison office include (but are not limited to) the following:

• Support the timely renewals of existing contractor resources in line with Client’s Expense Management Policy.

• Consolidate the daily expirations report for Supplier Care Team Lead including tracking regional progress and summarising trends for Senior Management.

• Monitoring the reactivation of any contractor resources in the event of processing errors.

• Support the Supplier Care Team Lead with projects and initiatives and process enhancements

• Deliver supplier training on any process changes to ensure adherence to operating principles and quality levels

• Ensure Supplier setups are completely accurately including pay sites and engagement with Supply Chain Operations to ensure systemic updates are captured correctly.

• Engaging with internal partners on any non-employee related investigations or escalations.

• Timely processing of rehire eligibility checks

• Managing requests for visa letters/ verification from suppliers

Knowledge/Experience:

• Minimum 4 years of experience working in project management or staffing industry experience

• Experience with relationship management - including internal and external stakeholders

• Proficient in Microsoft Office including using MS Excel to present data and/or create reports

• Demonstrated experience with automated end-to-end sourcing tools e.g. Fieldglass, including implementation and organizational change experience

• Experience of training and mentoring new team members

• Experience of understanding and applying policies and labour laws

• Consistently demonstrates clear and concise written and verbal communication skills

• Able to grasp and master new requirements and related knowledge.

• Strong organization skills and detail orientation

• Able to work in a fast paced, high-pressure environment

• Ability to multi-task and deliver tasks

• Strong problem solving and troubleshooting skills

• Able to identify opportunities for improvement and innovation

• Flexible approach and willingness to adapt to needs and demands of clients