Account Supervisor

Remote

JK Executive Strategies is proud to partner with Butler/Till, an innovative, results-driven marketing agency in its search for an Account Supervisor. Butler/Till offers deeply collaborative client experiences, proprietary technology, and world-class partnerships. As an independent, women-owned and led company, this 100% employee-owned (ESOP) B-Corp exemplifies a commitment to purpose-driven strategies and a collaborative culture.

The Account Supervisor is responsible for driving the seamless and strategic execution of a high-profile client account or multiple accounts. As a trusted consultant, this role leverages deep industry knowledge to guide clients forward, aligning Agency marketing services to meet emerging needs. The Account Supervisor will manage cross-functional collaboration and workflows while proactively identifying initiatives to drive client success. This role is integral to the growth and profitability of accounts, delivering impactful strategies, insights, and results that deepen client relationships.

Responsibilities

Client Retention, Revenue, and Profitability

• Help manage the development of healthy, profitable, cross-functional client scopes (services, pricing and resourcing).
• Monitor and manage accounts to scope, contributing to plans for improving unprofitable or declining accounts.
• Maintain accurate revenue forecasts and manages account finances effectively.
• Establish, maintain, and grow role appropriate client relationships, fostering customer intimacy through understanding client perspectives and identifying opportunities or issues.
• Successfully collaborate with the client, and their other external partners/agencies, on idea generation, strategic planning activities, and joint deliverables, and garner buy-in on ongoing and new initiatives. (also applicable under Organic Growth key outcome)
• Advocate for client feedback and lead productive direct feedback discussions with clients and client-partners. Make recommendations for change by developing action plans and managing through any barriers to success.

Client Business Knowledge Leading to Organic Growth & New Business

• Define and continuously reevaluate strategies for how the Agency can contribute to the client’s on-going success as part of evergreen account planning.
• Establish context and leverage Agency resources to resolve or bring forward relevant solutions that meet emerging client needs.
• Stay informed of the evolving marketing landscape and lead or assist team in listening for opportunities and connecting agency services that can solve client business problems.
• Ensure Agency service offerings are extended and effectively represented to our clients.
• Manage the team in leveraging relevant Agency research tools and techniques to support analyses and increased client industry and business knowledge for the broader team.
• Accountable to developing meaningful analyses of the client’s business, category, competition, and audience, including implications that will have the most significant impact.
• With support from the Account Director, serve as the client’s business partner by leading them forward in meaningful ways that strategically elevate their input.
• Uphold constant representation of client objectives to internal stakeholders to support idea generation and evolution of the work towards those goals.
• In consultation with Account Director, fully understand and pull through account planning strategies that directly impact annual agency business goals
• Support the Account Director in effectively on-boarding new client organizations.

Cross-Functional Collaboration and Engagement

• Steward the strategic direction of a large client account, or multiple accounts, activating a multi-department team of SMEs towards successful execution.
• Partner with cross-functional teams to develop relevant strategies and solutions to client opportunities and challenges by leveraging key insights.
• Translate client objectives and success metrics to internal teams. Consult with internal SMEs as they define measurement framework that ensures full visibility of campaign success.
• Manage the work through a collaborative, end-to-end process, and level up client deliverables and results throughout. Ensure a clear scope-of-work and contribute to internal RACIs to facilitate the process.
• Oversee the successful development of strategic briefs to guide the Agency’s cross-functional work, contextualizing client challenges and opportunities, and setting the foundation to deliver meaningful work that supports client business objectives.
• Ensure the client’s business, category, competition, and audience are consistently represented from campaign activation through optimization.
• Lead the BT day-to-day, cross-functional team in effectively onboarding new client team members into existing client organizations.
• Have the final say in quality control for all client deliverables, ensure cross-functional client outputs successfully meet client needs and Agency standards.
• Delegate role-appropriate work and coach junior team members towards success.

Engage, retain and enable performance of talent

• Contribute and proactively manage to account talent plans. Assess, hire, on-board, and grow role-appropriate talent to meet client needs.
• Manage a team of Account Executives/Senior Account Executives, setting clear, outcome-based, aligned performance goals. Establish and maintain development plans for each.
• Provide effective feedback that enables employees to improve and work towards goals, while seeking feedback from team to enable inclusion and continuous improvement.
• Remove barriers to enable team outcomes.
• Provide opportunities for growth and development, while mentoring and inspiring employees to unlock their full potential.

Other Responsibilities

• This role may include contributing to net new business opportunities for the Agency through participation in new business research, strategy, and support.
• Ability to travel – varies by client. Hiring manager will clearly articulate travel requirements for account (s); subject to change based on the dynamic needs of individual clients.

Requirements

• 7+ years in account management or another strategic client-facing role
• Working knowledge of the media, marketing, and communications industry
• Experience managing senior-level clients
• Ability to successfully contribute to retaining and growing accounts through nurturing key client relationships, becoming a strategic partner and advisor to the client, diversifying services, and discovering new opportunities to work with clients for mutual benefit.
• Experienced manager of people.
• Excellent written and verbal communication skills.
• Strong presentation skills.
• Cross-functional working-knowledge base, across media, creative, analytics, operations, and finance, preferably within an agency, preferred.
• Advanced level use of Microsoft Office products, including Word, Excel and PowerPoint.
• High degree of organization and advanced use of project management tools

Salary Range:

$74,000-$80,000

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.