Admissions Coordinator

Company Description

Georgia Sky Outpatient Detox provides unparalleled, intensive addiction detox on an outpatient basis in the Atlanta Metropolitan Area. We believe in minimally restrictive care and offer settings that least impede individuals' personal, career, and family responsibilities and obligations. Our team consists of highly skilled medical and mental health specialists dedicated to addressing the needs of those battling drug and alcohol dependencies.

Job Description

Georgia Sky and Acworth outpatient Detox is seeking an empathic, energetic, organized, and passionate professionals in the industry to join our team. We are a privately-owned, Drug Free Workplace and an Equal Opportunity Employer.

The Admission Coordinator will be responsible for working directly with Clients, families, referral sources, and medical/clinical teams to ensure an organized, streamlined, and timely admission process. will be responsible for working directly with prospective clients and their families on inquiry/intake calls, completing insurance verifications/pre-screens, and facilitating all aspects of the admissions cycle and maintain business-to-business referral partner and community relationships. 

Qualifications and duties

·     Answers all incoming calls e?ciently and courteously.

·     Conducts outbound follow up calls to pending clients, alumni, family, and referral sources.  

·     Professionally represent and detail our program to prospective clients, families, and referral sources.

·     Completes entry of inquiry call data in CRM and/or EMR per protocols.

·     Performs pre-assessments, verify benefits and effectively explain financial reasonability.

·     Coordinates, organizes, and processes client admissions to the facilities.

·     Responsible for obtaining demographic and financial information during inquiry calls.

·     Collects appropriate out-of-pocket expense and completes financial agreements for any remaining or outstanding amounts to be collected.

·     Maintains and adheres to a protocol for missed calls and follow-ups.

·     Provides program information and marketing materials/literature when requested or indicated.

·     Ensures the clinical and financial screening criteria have been met prior to admission.

·     Always demonstrates exceptional customer service skills.

·     Works in a congenial fashion with all Georgia Sky/Acworth Outpatient Detox teams to ensure exceptional client experience.