Patient Access Coordinator - Intake Specialist

Shape the Future of Patient Care with Performance Ortho

Performance Ortho is a New Jersey based comprehensive, orthopedic, outpatient organization with 3 clinic locations, an Ambulatory Surgery Center, and corporate headquarters in Bridgewater. Now in our 24th year our vision is one of continued growth.

We are a multidisciplinary orthopedic practice dedicated to restoring our patients' quality of life through personalized, holistic care. Our practice fosters a collaborative culture of innovation and excellence, prioritizing what’s best for our patients.

Location: Bridgewater, NJ (Corporate Headquarters)

Salary: $20-22 per hour plus bonus opportunities

Employment Type: Full-time

Benefits:

• 401(k) + Matching
• Medical, Dental Vision insurance
• Paid Time Off

Position Overview

The Patient Access Coordinator- Intake Specialist at Performance Ortho will support the Patient Access Team by managing the intake process, ensuring seamless scheduling, and delivering an extraordinary patient experience. Reporting directly to the Patient Access Manager, this role is critical to maintaining operational efficiency and meeting the needs of new and returning patients.

Key Responsibilities

• Patient Intake : Address new patient inquiries and incoming calls professionally, providing timely and thorough assistance.
• Scheduling : Accurately manage appointments for new and returning patients, ensuring schedules align with patient and provider availability.
• Medical Record Coordination : Secure diagnostic tests, referrals, and chart notes from external facilities and ensure they are available for provider review.
• Documentation : Maintain complete and accurate records of patient interactions, including updates to charts and treatment plans.
• Paperwork Management : Provide patients with necessary forms, ensuring submission before their scheduled appointments.
• HIPAA Compliance : Uphold confidentiality and compliance standards in all patient interactions and data handling.
• Support Team Operations : Assist in maintaining productivity by contributing to team coverage, addressing time-sensitive tasks, and performing other duties as assigned by management.

Qualifications

Essential

• 3–5 years of experience in customer service, hospitality, or healthcare administration.
• Strong interpersonal and phone communication skills.
• Excellent problem-solving abilities and a commitment to providing exceptional patient care.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in administrative and office management tasks.

Desired

• Experience in a medical or clinical office setting.
• Bachelor’s degree in healthcare administration, business, or a related field.
• Familiarity with medical records management and scheduling software.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for professional development and growth.
• A supportive, team-driven environment that fosters innovation and excellence.

Why This Role Matters

This position ensures the Patient Access Team operates efficiently, meeting both patient care demands and operational goals. With a focus on professionalism, attention to detail, and patient satisfaction, the Patient Access Coordinator / Intake Specialist will contribute to the seamless delivery of high-quality care.

Why Join Us?

At Performance Ortho, you’ll be part of a dynamic team that prioritizes employee development and well-being. This role offers an opportunity to shape the future of our patient access team function while being part of a company that’s committed to growth and excellence.