Title: Application Specialist

Effective Date: December 2024

Reports: Director of IT

FLSA: Exempt

The Application Specialist is the primary technical resource in IT Services for the administration and day-to-day support of their assigned applications. They configure, enhance, integrate, troubleshoot, and report from the applications. They are a liaison between IT Services and other company departments.

Verita Telecommunications is in the midst of implementing a new project management and production tracking system that will significantly enhance our construction managers and supervisors’ ability to plan, track and report on project progress and crew success. The application is SiteTracker, which is built on the SalesForce platform. The Application Specialist will be a key contributor in the design, configuration, and rollout of this critical new system. They will build and enhance the platform for ensuring our manager’s success, work with key stakeholders to enhance the system, and drive adoption. This role will involve requirements gathering, process design and improvement, automation, and integration, and troubleshooting technical issues.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Acts as the primary administrator for the SiteTracker application. Learn, analyze, troubleshoot, and engage vendor support as needed to maintain day-to-day operation of the system. Configure and customize SiteTracker to meet the specific needs and workflows of different departments and users, including forms, reports, workflows, and dashboards.
• Together with the Director of IT, collaborate with multiple functional leads on requirements gathering, design, and implementation of new solutions or reports in the system in response to changing business needs.
• Work in project teams to support the upgrade of current systems and implementation of new software.
• Leverage integration tools and SiteTracker features to transfer data in and out of the system. Find innovative uses for the data available from other company applications and how it might be useful in the system.
• Provide guidance in the use of the SiteTracker system for manager success. Provide subject matter expertise to IT Services management and others. Create internal and external documentation as needed.
• Gain and maintain in-depth knowledge of the functionality provided by SiteTracker and SalesForce and best practices established in the user community. Keep abreast of technology trends and colleague organizations in areas affecting their applications. This might include participation in online communities, meetings, and training opportunities.
• Learn and provide backup coverage for the Director of IT in other areas as assigned.
• Performs all other duties and responsibilities as assigned or directed by the Director.

QUALIFICATIONS:

• Bachelor’s Degree with a minimum of 1 year of relevant experience or High School diploma with at least 3 years of relevant experience with SiteTracker or SalesForce. If degreed, preferably in Information Technology, Computer Science, or a related field.
• Experience with application administration and concepts, including client-server architecture, database structures, and user accounts and permissions.
• Experience with data extraction and integration, including SQL and RESTful APIs.
• Ability to evaluate business processes and technical functionality to establish and communicate best practices to an application’s user groups.
• Demonstrated written and oral communication skills.
• The ability to maintain an effective working relationship with a diverse group of colleagues and end users.
• The ability to manage multiple and changing priorities in a fast-paced environment,
• Proficiency with Microsoft Office, Teams, and related tools.
• Other IT background, knowledge and experience is a plus.

OTHER:

·       Position is required to work from the Plymouth office location. Remote work is not permitted.

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The statements included in the description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all inclusive.