Job Title: System Administrator

Location: Glen Allen, VA

Hybrid Role

ABOUT THE ROLE:

Oversee and control comprehensive IT Systems and programs in alignment with the strategic goals of the agency to monitor, provide corrective measures for errors and produce strategies for new requirements.

The System Administrator (SA) serves as the highest-level technical experts. The administrator uses advanced enterprise operations systems and coordinates with teams of IT specialists, analysts, administrators, and developers to operate and maintain a large IT enterprise that supports over 10,000 social services staff across. The administrator is responsible for four fundamental areas across multiple platforms:

• Managed File Transfers: The administrator will work as a team to develop new transfer jobs to meet business needs, security requirements and operation standards. This will require knowledge of secure transfer protocols, LINUX file / folder permission and a comprehensive understanding of the Software Development Life Cycle (SDLC). This includes, but is not limited to, Cloud, SAAS, and Low-Code application platforms, and also includes development of the GoAnywhere Product.
• Batch Management: The administrator will provide support services for the production scheduling system and batch execution, currently using Client Control-M being supported by department.
• Monitoring: The administrator will use an integrated, advanced suite of software tools and IT Infrastructure Library (ITIL) best practices to monitor, detect, alert, control, and respond to outages related to LINUX / Windows server, network glitches, job failures and software issues.
• Service Desk Support: The administrator provides expert support to customers and other staff for the systems they monitor. This includes the ability to research failures, provide next steps for resolution to users, take actions to resolve issues, and evaluate actions needed to prevent recurring problems.
• Has proficient knowledge of multiple platforms and file transfer processes with the ability to develop solutions based on business requirements.
• Designs, writes, tests, debugs / troubleshoots, and maintains processes required for the successful communication of files with both internal and external trading partners.
• Will be responsible for the management and maintenance of the Operations Documents and Runbooks/Playbooks
• Will include the preparation of system documentation and configuring file transfer solutions to deliver quality, cost effective and timely deliverables according to the departments lifecycle development approach (SDLC).
• Clarifying requests for enhancements or systems changes with Application Development, Security Operations (SECOPS), System and Business Analysts.
• Analyzing user requirements, documents and requests to develop effective automated solutions.
• Maintaining production transfer solutions, system configurations, unit test plans, and other supporting technical documentation.
• Following coding and documentation standards through a review process.
• In addition to these major areas of responsibilities, the administrator will support other operational duties as assigned.

Skills Required / Desired Experience

GoAnywhere - MFT Required 5 Years

GoAnywhere - Development Required 5 Years

Batch Management Required 5 Years

CMDB Experience Required 5 Years

ITIL v4 Foundations Desired 3 Years