SPHEREA Group is the world leader in complex electronic test systems for the Aerospace industry.
Our mission is to enable our clients to validate their new products & technologies and commercialize them more quickly and more cost-effectively. We provide customers with the right test solutions at the right time of their systems development, and we guarantee a long-term sustainability. With an outstanding pedigree and testing in our DNA we are involved in an unlimited field of applications and industries that can range from commercial aircrafts, light armored military vehicles, helicopters, battle tanks, space platforms, nuclear power stations control systems and even complete metro systems.
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SPHEREA Support and Engineering site is in Phoenix, AZ.
The Mission
SPHEREA is looking for a Field Service Technician to strengthen its customer support team. After a training period, you will need to have a good understanding of how our products work (Automatic Tester for commercial aircraft avionics) and be able to assist customers for technical issues and troubleshooting.
The primary mission will be to support customer with technical requests over the phone and via e-mail, as well as manage replacement parts shipping to ensure fast return to service of customer equipment.
Responsibilities
- Provide technical customer support via phone and e-mail (answer questions as needed, provide troubleshooting guidance)
- Take care of spare parts shipment at the office for customer requests
- Travel as needed on customer sites to:
- Provide Training to the customers
- Diagnose errors or technical problems and determine proper solutions
- Install new equipment
- Perform annual visits at customer sites
- Build positive relationships with customers
- Produce timely and detailed service reports
Requirements
- Previous experience in Electronic and/or Avionics and/or Aerospace Test Equipment
- Technical problem-solving skills
- Good attitude and communication skills
- High school diploma or higher
- Ability to use Microsoft Office suite (Word and Excel)
- Ability to travel within Americas at least 30% of the time
Helpful Technical Requirements
- Previous Technical Customer Support experience
- Remote electronic troubleshooting
- Understanding of basic PC functions, electronic circuity components and functions
- Able to read and interpret electrical/electronic schematic diagrams
Helpful Background
- Knowledge of automatic test equipment
- Knowledge of avionics
- Field service experience
- Electronic school
- Understanding of ethernet data busing
- Logistics experience
- Stock management
Location
The position is based in Tempe, AZ and is flexible: employees can work from home most days but must be able to regularly come to the office.
Other information
At least 30% travel in North and South America.
SPHEREA US offers competitive salary and benefits such as but not limited to:
- Bonus program
- Welcome bonus
- 401K with no vesting period and 100% company match up to 4%
- Comprehensive healthcare plan