This job was posted by : For more information, please see: Bank & TrustnnJob DescriptionnnJob TitlennTeller - BranchnnDepartmentnnFLSA StatusnnNon-ExemptnnGradennSupervisornnBranch Operations Supervisor or Branch ManagernnJob Purpose: Operates the teller window and keeps records involved in customer cash and account transactions by performing the following duties. Works under general supervision of the Branch Operations Supervisor or Branch Manager.nnEssential Functions include the following. Other duties may be assigned.nn1. Provides exceptional customer service to internal and external customers by accurately and courteously addressing customer questions and processing customer requests.nn2. Prepares any necessary forms or logs to complete transactions in order to comply with applicable bank regulations.nn3. Receives and processes checks and cash for deposit; verifies amount; and examines checks for endorsements.nn4. Receives and processes checks and cash for loan payments; verifies amount and account information; and enters into computer system.nn5. Cashes checks and pays out money after verification of signatures and customer balances.nn6. Processes other customer transactions including, but not limited to, ordering checks, money orders, cashiers checks, and cashing in US Savings Bonds; performing cash advance services on customers bank debit and credit cards; and assisting customers with opening their safe deposit boxes.nn7. Processes customers transactions into computer to record transactions; issues the customer a receipt of the transaction.nn8. Process customers signed change of address form and enters information into Navigator.nn9. Orders daily supply of cash and counts incoming cash.nn10. Balances currency, coin and checks in cash drawer at end of shift and compares totaled amounts with data displayed in Teller application.nn11. May balance various accounts and transactions, including travelers checks, cashiers checks, expense checks and vault.nn12. If branch has an Automated Teller Machine (ATM) they will sort through $20s and/or $10s to find enough good currency to put in the appropriate ATM cassette(s), as well as perform daily cut-over and balancing processes.nn13. Generates deposit books and temporary checks.nn14. Places stop payments on accounts as requested by customers.nn15. Places holds on accounts for uncollected funds.nn16. Reviews miscellaneous reports for teller alerts, DDA large items and DDA unpostable transactions.nn17. Some branches will process IRA annual 70 distributions to IRA customers.nn18. Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, ATM and Visa debit cards. Cross sells bank products and services.nn19. Some branch tellers will open new accounts including checking, savings, Certificates of Deposit, Individual Retirement Accounts, business accounts, safe deposit boxes; processes various services including overdraft protection, transfers, etc.nn20. Closes accounts per written/signed customer request and makes appropriate maintenance changes on computer system.nn21. Some branches count and roll coins; then transfer to Great Bend as needed.nn22. May scan signature cards and new account documentation into Director.nn23. Reviews obituaries to check for deceased customers; places alerts on accounts.nn24. Answers incoming bookkeeping telephone calls; determines the purpose of calls; answers customer inquiries or appropriately forwards calls; refers complicated questions, matters, and upset customers to supervisor.nn25. Processes bank items through Branch Capture daily.nn26. May assist other departments with filing, mailings, and other general clerical duties.nn27. May process incoming and outgoing mail.nn28. Represents the bank in the local community through active participation in community organizations.nn29. Follows regulatory requirements by protecting information for privacy and confidentiality; displaying discretion in discussing customer information; obtaining proper information and paperwork to complete transactions; following bank policies and regulations.nnQualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, and/or ability required. Reasonable accommodations may be made to