Customer Service Representative
We are seeking dedicated and flexible Customer Service Representatives to join a dynamic team focused on delivering exceptional support to customers. This role offers a mix of on-site and remote opportunities, with flexible shifts to accommodate a 24/7 operation. Ideal candidates will be proactive problem solvers with a passion for helping people and improving processes.
What You’ll Do
Primary Responsibilities
- Proctor processes, ensuring customers follow provided instructions.
- Handle customer inquiries, incorrect orders, or delayed results.
- Provide support via call center operations, including customer service and proctoring tasks.
- Engage in research and development efforts to identify areas for process improvement.
- Assist in delivering best-in-class service by resolving inquiries quickly and effectively.
- Manage customer relationships using CRM tools to document interactions and issue replacements.
Shift Details
- Training: Monday–Friday, 9:00 AM–5:30 PM (4–6 weeks on-site training, occasionally flexible 7:00 AM–4:00 PM).
- Day Shift: In-office.
- Overnight/Weekend Shifts: Remote; equipment provided.
- Options: 6:00 PM–4:00 AM, 4:00 AM–2:30 PM, or 2:00 AM–10:00 AM
- Must be available for at least one weekend day.
- Preferred Shift: Midnight–8:00 AM.
What We’re Looking For
- Call center experience (preferred over retail experience).
- Bilingual proficiency (Spanish preferred, including reading and writing).
- Strong problem-solving skills with a customer-first mindset.
- Ability to think outside the box, contribute ideas, and improve processes.
- Passion for helping customers and impacting their experiences positively.
- Ability to manage multiple tasks, including proctoring, customer service calls, and assisting with R&D initiatives.
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at