This is a 3 month contract position with the potential to transition to full-time

Location: On-site - Laval, QC

Schedule: Monday - Friday 12 pm - 7 pm

Salary: $33/hr

Company:

Our client is a Montreal based start-up leading the way in innovation with a high-performance building operating system that serves tenants, employees, and visitors while generating revenue for operators.

Description:

Our client is seeking a dedicated and customer-focused Bilingual Customer Service Representative to join their team. This role is ideal for someone who thrives on providing exceptional support and enjoys balancing on-site and remote responsibilities.

• Respond promptly to customer inquiries via email, ensuring high levels of satisfaction and resolution.
• Assist customers on-site during scheduled hours, addressing concerns, resolving issues, and providing information about products/services.
• Maintain accurate and detailed records of customer interactions and feedback.
• Collaborate with internal teams to resolve customer issues efficiently.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to company policies, procedures, and service standards.

Qualifications:

• Proven experience in a customer service or similar role.
• Strong bilingual English/French written communication skills for email correspondence.
• Excellent interpersonal and problem-solving abilities.
• Flexibility to work on-site during designated hours and respond to emails throughout the day.
• Highly organized, with the ability to manage multiple customer inquiries simultaneously.