The JW Marriott Charlotte is located in the vibrant Uptown district of Charlotte, North Carolina.

Salary Range: $50,000 - $60,000

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live in. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

As part of our luxury hotel collection, The JW Marriott Charlotte boasts 381 rooms, 20,000 square feet of meeting space, two top-tier restaurants, a rooftop bar, and a 5-treatment room spa. The Front Office team plays a critical role in our success, overseeing front desk operations, concierge lounge services, phone systems, and valet parking management.

What You’ll Do

As the Front Desk Manager, you will:

• Lead and develop a dedicated team, fostering a collaborative environment that enhances service quality.
• Oversee guest check-ins, address concerns, and anticipate needs to ensure every guest enjoys a seamless and luxurious stay.
• Partner with the Director of Front Office and leadership team to manage front desk operations, including concierge lounge services, phone systems, and valet parking.
• Mentor and train associates to deliver exceptional guest experiences, reinforcing the hotel’s brand values.
• Drive guest satisfaction by proactively addressing feedback and implementing solutions to enhance service excellence.
• Ensure compliance with hotel policies, brand standards, and operational procedures.

What You’ll Bring

• Strong leadership and communication skills to inspire and develop your team.
• A commitment to delivering exceptional guest experiences and upholding luxury brand standards.
• Experience in front desk operations or a similar role within a luxury hotel environment.
• Ability to manage multiple priorities in a fast-paced setting with a focus on problem-solving and collaboration.

What You Can Look Forward To

• Medical, Dental, and Vision benefits starting on Day 1
• Paid Vacation after six months of employment
• Paid Sick Leave and Parental Leave
• Employee Assistance Program, including mental wellness and counseling services
• 401(k) with company match
• Referral Bonus
• Tuition Reimbursement
• Company-paid short-term disability and basic life insurance

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.