firstPRO is seeking a Senior Network Engineer that will play a vital role in supporting and enhancing our client's systems infrastructure, with a strong focus on Cisco technologies and proficiency in Microsoft Azure, Exchange Online, and storage concepts. This role involves working closely with experienced professionals and being a critical part of the Level 3 Operations team, supporting servers, backups, storage, and cloud environments. This role is ON-SITE in Philadelphia, PA 3x a week.

Key Responsibilities

• Network Engineering & Support :
• Work alongside the Senior Technical Manager to handle network troubleshooting, design, and enhancements.
• Deploy, configure, and administer core technologies, including Cisco network infrastructure, Azure cloud services, Exchange Online, and storage systems.
• Support and maintain the company's LAN/WAN networks, security infrastructure, and virtualization platforms.
• Operations & Escalations :
• Provide Level 3 support for server, backup, storage, and Azure environments.
• Respond to ticket escalations and resolve complex technical issues.
• Participate in an on-call rotation schedule (approximately one week every six weeks) to provide after-hours support, ensuring availability for issue resolution as needed.
• Technical Leadership & Collaboration :
• Collaborate with the Technical Operations team to execute system designs, upgrades, and migrations.
• Contribute to infrastructure development projects by researching emerging technologies and recommending improvements.
• Mentor and guide team members on new technologies and best practices.
• Documentation & Testing :
• Develop and execute test plans for performance, security, scalability, and recoverability.
• Document processes, configurations, and infrastructure changes for knowledge sharing and compliance.

Qualifications

• Technical Expertise :
• Strong experience with Cisco technologies, including network design, troubleshooting, and enhancements.
• Proficiency in Microsoft Azure and Exchange Online.
• Familiarity with storage concepts, backup operations, and disaster recovery planning.
• 8–10 years of hands-on experience in IT infrastructure, including:
• LAN/WAN deployment and management
• Wireless LAN and security infrastructure
• Cloud services (Azure) and virtualization platforms
• Skills :
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills for collaboration and mentoring.
• Ability to manage tasks and projects in complex IT environments.
• Education & Certifications :
• Bachelor’s degree required (preferably in Engineering, IT, or related fields).
• Relevant certifications (e.g., CCNP, Azure, ITIL) preferred.