firstPRO is seeking a skilled and proactive On-Site IT Support Technician to join our client’s PC Support Team. In this role, you will play a pivotal role in ensuring seamless technology support, with a particular focus on mobile device management and password migration tasks. As part of a hands-on team, you will configure, install, and troubleshoot technical equipment while delivering exceptional on-site support for end users.

This is a long-term contracting opportunity based 100% on-site.

Responsibilities:

• Configure, deliver, install, and validate technical equipment to meet organizational needs.
• Perform diagnostics and troubleshooting for hardware and software issues directly at user locations.
• Provide expert assistance in managing, configuring, and troubleshooting mobile devices.
• Lead and support password migration efforts to ensure smooth transitions for users.
• Identify, research, and resolve technical problems efficiently, employing creative problem-solving techniques.
• Maintain accurate records of hardware, peripherals, and other IT assets.
• Adhere to organizational technology standards and policies while providing support.
• Offer consultative and empathetic technical assistance to end users, ensuring clear communication and issue resolution.

Qualifications:

• Associate’s Degree in Information Sciences and Technology or equivalent experience.
• least 2 years of progressive IT support experience, preferably in a clinical or highly technical setting.
• Proficiency in mobile device management and troubleshooting.
• Knowledge of PCs, printers, networking, and related technology.
• Familiarity with network protocols, computer hardware/software, and peripherals.
• Strong attention to detail and a self-motivated attitude.
• Exceptional interpersonal and customer service abilities.
• Adaptability and professionalism when working with staff at all organizational levels.
• CompTIA A+ certification is highly desirable.
• Valid driver’s license with the ability to travel to multiple business and educational locations.
• Availability for on-site support as required.