Summary:
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
Be part of our talented team as Overnight Front Office Host (Night Audit) at the Grand Hyatt Indian Wells Resort and Villas. Set within the perfect backdrop of scenic Indian Wells, this property is a destination favorite as it is positioned to take hospitality to a new level in the destination.
The Overnight Front Office Host assists the Front Office team during the overnight shift with direct impact on creating the guest experience. Responsibilities may include general guidance to colleagues throughout shift, guest check-in/check-out, processing forms of payment, upselling products and services, managing guest inquiries,and other responsibilities as assigned by management team. This position requires standing through entire night shift and able to handle Front Office operations with minimal to no supervision.
The hourly pay-range for this position is $19.00 - $22.80 with the opportunity to earn additional income through service charges and commissions from product/service up-sells. This is the pay rate for this position that Grand Hyatt Indian Wells reasonably expects to pay. Other benefits that may be subject to a waiting period include:
We Offer Excellent Benefits:
Medical, Dental, and Vision Insurance
401k Retirement Savings Plan with Company Match
Free Room Nights at Hyatt Hotels and Friend & Family Discounts
Paid Vacation, Paid Sick Days
Free Lunch Meals during shift
Tuition Reimbursement - $1000 per year
Qualifications - External
Comfortable working the overnight shift both individually and with a team.
Must have customer-service experience and proper phone etiquette.
Basic computer skills with ability to learn new programs and software.
Good physical stamina to walk long distances and stand throughout shift
Good strength to lift, push, and pull moderate weight.
Schedule availability to work varied shifts including weekends and holidays.
Internal Description
Description - Internal
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
Be part of our talented team as Overnight Front Office Host (Night Audit) at the Grand Hyatt Indian Wells Resort and Villas. Set within the perfect backdrop of scenic Indian Wells, this property is a destination favorite as it is positioned to take hospitality to a new level in the destination.
The Overnight Front Office Host assists the Front Office team during the overnight shift with direct impact on creating the guest experience. Responsibilities may include general guidance to colleagues throughout shift, guest check-in/check-out, processing forms of payment, upselling products and services, managing guest inquiries,and other responsibilities as assigned by management team. This position requires standing through entire night shift and able to handle Front Office operations with minimal to no supervision.
The hourly pay-range for this position is $19.00 - $22.80 with the opportunity to earn additional income through service charges and commissions from product/service up-sells.Other benefits that may be subject to a waiting period include:
We Offer Excellent Benefits:
Medical, Dental, and Vision Insurance
401k Retirement Savings Plan with Company Match
Free Room Nights at Hyatt Hotels and Friend & Family Discounts
Paid Vacation, Paid Sick Days
Free Lunch Meals during shift
Tuition Reimbursement - $1000 per year
Qualifications:
Comfortable working the overnight shift both individually and with a team.
Must have customer-service experience and proper phone etiquette.
Basic computer skills with ability to learn new programs and software.
Good physical stamina to walk long distances and stand throughout shift
Good strength to lift, push, and pull moderate weight.
Schedule availability to work varied shifts including weekends and holidays.