Job Overview
Summary/Objective
The DMV Clerk ensures the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.
Essential Functions

• Processes vehicle titles with precision and accuracy
• Researches vehicle titles and resolves issues in a timely manner
• Meets company timelines in processing titles and resolving title issues
• Understands and follows corresponding state title processing guidelines
• Consistently responds to customer inquiries and requests in a professional manner within company timelines
• Maintains a positive and professional demeanor
• Performs administrative duties in the office such as data entry, word processing, filing, copying, and other duties associated with this position
• Other administrative duties as assigned
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Understands and follow all work rules and procedures and follows lawful directions from supervisors
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training
• Attends company meetings as required
• Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies

• Strong organization skills and ability to multi-task
• Ability to read and comprehend instructions and information
• Detail oriented
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Ability to maintain a professional appearance and a neat work area

Work Environment/ Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position requires sitting for prolonged periods of time and may involve standing and walking on occasion
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion, primarily typing
This position requires the ability to communicate verbally and nonverbally
Position Type/Expected Hours of Work
Standard Business Hours with ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or equivalent. Two to three years' administrative experience or equivalent combination of education and experience.
Preferred Education and Experience
Warranty Administrator experience in an automotive dealership.