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Customer Service Teammate
Responsible to establish and maintain good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.
Employment Qualifications
- Commitment to excellence at all levels of service.
- Retail experience, automotive experience helpful.
- Good communication skills, cheerful and friendly.
- Enthusiastic attitude and good work ethic.
- Basic computer and office management skills.
- Clean and neat appearance, good telephone voice.
Principle Responsibilities & Duties Employee Relations - Works to maintain a team effort of quality customer service
Customer Relations / Business Development - Greets the customer.
- Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
- Bills out the customer.
- Obtains any technical information from manager or tune-up technicians in response to questions from customers.
- Presents all promotional materials to customers.
- Maintains marketing programs including reminder cards/notices as directed by manager.
Compensation: $45,000.00 - $55,000.00 per year
How Are We Different From the Competition? We want to be your first choice when it comes to auto care. Let's talk about the SpeeDee Service Difference:
- Local Ownership Most SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.
- Quality Service SpeeDee was built on a solid commitment to customer service.
- Training and Certification SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repair services.
- Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus.
- Free Top-Off Service To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
- Maintenance Records If you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule.
- Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
- You Decide It's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today - no appointment necessary!