Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

The Account Manager ensures delivery of exceptional service to Gallaghers clients proactively managing assigned accounts.

Serve as primary contact and relationship manager for assigned Small Group clients, and ensure
successful delivery of Gallagher services to those clients throughout the year
Lead all renewal related efforts with assigned clients consistent with Gallaghers Client Service
Cycle and business process flow consistent with Gallaghers Business Operating Standards
Communicate and recommend resources available within Gallagher to clients where services are of
potential value to clients (Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
Participate in regular team meetings with Small Group team members and act as support for team
members when requested by leadership
Work closely with Gallagher Service Center (GSC) team members to execute on renewals and
standardized tasks.
Develop, cultivate and maintain positive relationships within the branch, with clients and vendor
partners
Resolves any service requests or issues as they arise in a timely and professional manner
Escalate all client relationship or service challenges with leadership to ensure retention objectives
are met and maintained.
Utilize all relevant systems and in accordance with workflow guidelines, and maintain accurate and
current records in these systems related to client relationships and client service activities
Travel to onsite client meetings as requested/required by the client (approx. 20%-25% travel,
primarily local, highest in volume during 4th quarter)
Provide guidance and support to new hires, Account Coordinators, and other team members as
requested by leadership or as opportunities present themselves to support or assist
Provide ad hoc communication and administrative support to your team and Hub as needed or
requested
Complete training and professional development to gain understanding of the insurance industry
landscape, regulations at the state and federal level, Gallagher offerings to clients, and Gallaghers
processes.
Exemplify the highest ethical standards, promote ethical behavior and uphold the Gallagher Way
Travel to onsite client meetings as requested/required by the client (approx. 20%-25% travel)

Required:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Behaviors:

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

#LI-TW2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.