Front Desk Agent

job
  • StepStone Hospitality
Job Summary
Location
Maryland Heights ,MO 63043
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
09 Jan 2025
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Job Description
Description
Must be available for any shift! Must be willing to work weekends and Holidays. Shifts are 7am-3pm, 3pm-11pm, or 11pm-7am.
  • Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
  • Respond to guest inquiries and in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information
  • Must be able to handle any complaints with confidence
Requirements
Requirements
Duties
  • Greet guests upon arrival with a warm and friendly demeanor.
  • Handle check-in and check-out processes efficiently.
  • Manage reservations, including modifications and cancellations.
  • Respond to guest inquiries via phone, email, or in-person with professionalism.
  • Assist guests with special requests and provide information about hotel amenities and local attractions.
  • Address any guest complaints or issues promptly to ensure satisfaction.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with other departments to enhance the overall guest experience.
Skills
  • Strong phone etiquette to effectively communicate with guests.
  • Experience in guest services within a resort or hotel setting is preferred.
  • Excellent front desk management abilities to handle multiple tasks simultaneously.
  • Proficient in hospitality management practices to ensure quality service delivery.
  • Multilingual skills are a plus, enhancing communication with diverse guests.
  • Strong customer service orientation with a focus on guest relations.
  • Ability to work well under pressure while maintaining a positive attitude.
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